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Return instructions

Get to know your right of withdrawal before canceling your order (see. withdrawal period).
 
Package return items carefully in to the packages they were delivered in, at least pack them in weather proof materials for return.
 
Do not remove protective materials or cover plugs that might be attached to components.
 
Provide cancelation form filled within cancelled product packaging or at least the following information:
 
  • Orderers name
  • Address
  • Contact information
  • What products are you returning
  • Order number
  • Account number in IBAN-form
  • If reclamation, you must provide a reason why
 
Send returns back to us with our free customer return shipment. Free returns only apply for national sale in Finland. Shipments through POSTI automatically include a parcel dispatch note - use this dispatch note when making returns. When using MATKAHUOLTO you must use our return ID: 9519670.
 
When you have sent back your order as a customer return, we will cover return shipping expenses. If you choose to pick other form of return we will not cover those expenses. 
Please empty products that might contain fluids (fuel) before packing and use protective materials to make sure there are no leaks during return. 
 
Use protective plugs provided with new product to plugs same holes on old product and close products neatly in e.g. sealable plastic bag.
 
Package return items carefully in to the packages they were delivered in, at least pack them in weather proof materials for return. Inside of the package should not have any empty space and package should withhold 4-5 times its own weight.
 
If needed use foam-, styrox- or bubble wrap as a protective packaging method.
 
We withhold the right to collect expenses from a customer if return is made groundlessly or against our terms.
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